Refund policy
At pokeEnzo, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
Return Eligibility
You may request a return within 30 days of receiving your order.
To qualify for a return, the item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include all accessories, manuals, and original contents (if applicable).
Items that do not meet these conditions may not be eligible for a refund.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged, defective, or incorrect:
- Opened or used products.
- Items damaged after delivery due to misuse or improper handling.
- Gift cards (if offered).
- Clearance or final sale items (if marked as non-returnable).
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.
Include:
- Your order number.
- A description of the issue.
- Clear photos of the item and packaging.
We will review your request and work to provide an appropriate resolution.
Return Process
To start a return, please contact us at:
Email: jqsh24dgsjku423@outlook.com
Do not send items back without first contacting us for return instructions.
Refunds
Once your returned item is received and inspected, we will notify you of the status of your refund.
If approved, your refund will be issued to your original payment method. Depending on your bank or payment provider, it may take 7–10 business days for the refund to appear in your account.
Return Shipping
If the return is due to our error (such as receiving a damaged, defective, or incorrect item), we will provide instructions regarding return shipping.
For returns requested for other reasons, customers may be responsible for return shipping costs unless otherwise stated.
Order Cancellations
Orders may be canceled before they are processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the return process outlined above.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
pokeEnzo
Email: jqsh24dgsjku423@outlook.com
Business Address:
Florida Acres Dr
Durango, CO 81303
United States