Shipping policy

At pokeEnzo, we aim to deliver your orders as quickly and efficiently as possible. Please review our shipping policy below for details about processing times, delivery estimates, and tracking.

Order Processing Time

All orders are processed within 1–3 business days after payment is successfully confirmed.

Orders are not processed or shipped on weekends or public holidays.

If we experience a high volume of orders, processing may take slightly longer. We will notify you if there are significant delays.

Shipping Rates & Delivery Estimates

Shipping charges (if applicable) are calculated at checkout.

Estimated delivery times:

  • United States: 3–6 business days
  • International Orders: 7–20 business days

Delivery times are estimates only and may vary depending on your location, carrier delays, or customs processing.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information (if available).

Tracking updates may take 24–48 hours to appear in the carrier’s system.

Shipping Carriers

We use trusted shipping carriers to deliver your orders safely and efficiently. The carrier used for your order may vary depending on your location and shipping method.

Address Accuracy

Please ensure that your shipping address is correct at checkout.

We are not responsible for:

  • Delays caused by incorrect or incomplete addresses
  • Orders delivered to the wrong address provided by the customer
  • Lost packages due to address errors

If you notice an error in your shipping address, please contact us immediately after placing your order.

Lost, Delayed, or Stolen Packages

We are not responsible for packages that are lost, delayed, or stolen after being marked as delivered by the carrier.

However, if you experience any issues, please contact us and we will do our best to assist you in resolving the matter.

Customs, Duties, and Taxes

For international orders, customers are responsible for any customs duties, taxes, or import fees imposed by their country.

These charges are not included in the item price or shipping cost.

Contact Us

If you have any questions about shipping, please contact us:

pokeEnzo
Email: jqsh24dgsjku423@outlook.com

Business Address:
Florida Acres Dr
Durango, CO 81303
United States